Apple iPhone 12 Pro Max - Forgotten access code

Warning: Proceed with caution

Performing a hard reset on your iPhone or iPad involves steps that can be risky for your device. Follow each instruction carefully, as selecting the wrong option may lead to unintended consequences, including data loss.

How to regain access to your iPhone or iPad with a hard reset

If you’ve forgotten your device’s passcode, it can be frustrating. For security reasons, you can’t reset the code without unlocking the device. A hard reset is the only way to remove the PIN or pattern, allowing you to use your device again.

Important: a hard reset will erase all data and files on your device. Ensure you are prepared for this data loss before proceeding.

Resetting your iPhone or iPad from the device itself

1. Open the Settings app.
2. Tap General.
3. Scroll down and select Reset.
4. Tap Erase All Content and Settings.
5. Confirm by tapping Erase iPhone/iPad.
6. Tap Erase iPhone/iPad again to finalize.

All data will now be erased, and the process may take a few minutes.

Resetting your iPhone or iPad via iTunes

1. Open iTunes on your computer.
2. Connect your device to the computer using a compatible cable.
3. In iTunes, click the iPhone/iPad icon.
4. Click Restore iPhone/iPad….
5. If prompted, deactivate Find My iPhone by following the on-screen instructions.
6. Click OK and then select Restore iPhone/iPad… again.
7. If prompted, choose Create Backup, then proceed with Restore.

This will reset your device and restore it to factory settings.

Resetting your iPhone or iPad via iCloud

1. Visit iCloud.com on a computer and log in with your Apple ID.
2. Click Find iPhone.
3. Tap All Devices at the top and select your device.
4. Click Erase iPhone/iPad.
5. Confirm by clicking Erase.
6. Enter your Apple ID password if prompted.
7. Answer any security questions and click Continue.
8. Optionally, enter a phone number and a message for the erased device.
9. Click Done to confirm.
10. If required, tap Remove from Account and then Delete to complete the process.

Important considerations

These methods allow you to regain access to your iPhone or iPad, but they will erase all personal data. Always back up your important files beforehand if possible and proceed with caution to ensure you’re prepared for the data loss.